We want you to be completely satisfied with your purchase from Pink Potli . If for any reason you are not, we gladly accept returns within seven days from the date of delivery. Please review the following guidelines to ensure a smooth return process:

Eligibility Criteria for Returns:

Timeframe: Returns must be initiated within seven days from the delivery date.

Condition: The item must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.

Proof of Purchase: A valid proof of purchase, such as the order number or receipt, is required for all returns.

How to Initiate a Return:

Contact Us: To initiate a return, please contact our customer service team at 9024243095 within the seven-day window.

Provide Details: Kindly provide your order number, the reason for return, and any relevant information about the item(s) being returned.

Approval: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed with shipping the item(s) back to us.

Return Shipping:

Customer Responsibility: The customer is responsible for all return shipping costs unless the return is due to our error or a defective product.

Packaging: Please ensure that the item(s) are securely packaged to prevent damage during transit.

Processing Time:

Inspection: Upon receiving the returned item(s), our team will inspect them to verify their eligibility for a refund.

Refund: Once the inspection is complete and the return is approved, we will initiate a refund to your original method of payment. Please allow 5 business days for the refund to reflect in your account.

Exceptions:

Non-Returnable Items: Certain items, such as personalized or final sale items, are not eligible for return unless they are damaged or defective upon receipt.

Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

Contact Us

If you have any further questions or concerns about our return policy, please don't hesitate to contact our customer service team at pinkpotliofficial@gmail.com or 9024243095 .We're here to assist you.